Office Administrator

Location Macclesfield
Discipline: Technology Recruitment
Job type: Permanent
Salary: Up to £25k basic
Contact name: Jonathan Carr

Contact email: jonathan@genrec.co.uk
Job ref: JCADMIN1
Published: 16 days ago
Startdate: ASAP

Job Opportunity: Administrative Assistant

Are you an organied, tech-savvy individual with a passion for customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to excel? If so, we have the perfect opportunity for you!

About Our Client:Our client is a leading IT support and managed services business based in Macclesfield. They pride themselves on delivering exceptional service to their clients, ensuring seamless IT operations and top-notch customer support. As their trusted recruitment partner, we are excited to help them find an outstanding Administrative Assistant to join their dedicated team.


Position: Administrative Assistant

Location: Macclesfield

Salary: Up to £25,000 basic


Roles & Responsibilities:

  • Billing and Administrative Support:

    Assist the Sales Team with billing runs and associated administrative tasks, ensuring accuracy and timeliness in all financial operations.

  • Support Team Assistance:

    Provide essential admin support to the Support Team, helping them maintain efficiency and focus on delivering excellent IT services.

  • CRM Management:

    Take charge of CRM administration, ensuring all client information is up-to-date and accurately maintained.

  • Sales and Shipping Administration:

    Handle administrative tasks related to sales and shipping, coordinating with various departments to ensure smooth operations.

  • Client Communication:

    Answer incoming phone calls with professionalism and courtesy, directing inquiries to the appropriate team members.

  • Training Coordination:

    Arrange and coordinate system training sessions for clients, ensuring they have the knowledge and tools needed to succeed.


Required Skills:

  • Customer Service Experience:

    Previous experience in a customer service role is essential, demonstrating your ability to manage customer relationships effectively.

  • Service Delivery Knowledge:

    Familiarity with service delivery processes and a strong commitment to enhancing customer experiences.

  • IT Proficiency:

    Proficiency in CRM systems and general IT skills, enabling you to handle administrative tasks efficiently and support the team effectively.

  • Interpersonal Skills:

    Strong interpersonal skills for engaging with clients and team members, ensuring clear communication and a positive customer experience.

  • Organisational Abilities:

    Excellent organisational skills, allowing you to manage multiple tasks and prioritise effectively in a fast-paced environment.


Core Value Alignment:

Our client lives by their core values, and they seek a candidate who embodies the following:

  • Friendly:

    A positive attitude and approachable demeanor, fostering a welcoming environment for clients and colleagues.

  • Outstanding:

    A commitment to excellence, always striving to deliver the best possible service.

  • Conscientious:

    Attention to detail and a diligent work ethic, ensuring tasks are completed accurately and efficiently.

  • Unrivalled:

    A passion for being the best, continuously seeking to improve and innovate.

  • Supportive:

    A team player who is always willing to lend a hand and support colleagues in achieving common goals.


If you are a motivated individual with the skills and values outlined above, we would love to hear from you. Join our client's dynamic team and play a crucial role in delivering exceptional IT support and services.


Apply Now:Click apply and one of our consultants will be in touch


Don't miss this opportunity to advance your career with a leading IT support company in Macclesfield. Apply today and become a valued member of their team!